Sometimes you may want to return an order. Maybe it’s because you don’t like the product, or maybe there’s another reason why you wouldn’t like the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have a further 14 days to return your product. You will then be credited with the total amount of your order, including shipping costs. You are only responsible for the cost of returning the goods from your home to the online store. These costs are approximately €6.90 per parcel. Please consult your carrier’s website for exact rates. If you exercise your right of withdrawal, the product will be returned to the contractor with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@turorcosmetiques.com. We will then refund the amount of the order due within 14 days of registering your return, provided that the product has already been returned in good condition.
If the product is damaged, or if the packaging is damaged more than is necessary to try the product, we may pass on this reduction in the value of the product to you. Please handle the product with care and make sure it is properly packaged when you return it.
You can return the item to : Weerenweg 17C, 1161 AE Zwanenburg The Netherlands
Exchange product?
Would you like to exchange your product? No problem at all. Please contact info@turorcosmetiques.com. However, you will have to bear the cost of returning the product yourself.
I provided an incorrect delivery address!
Did you accidentally provide the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.